The Challenge
Client Situation:
- Rapidly growing luxury travel agency
- Manual booking processes taking 45+ minutes per client
- High operational costs and overhead
- Fragmented customer data across multiple spreadsheets
- Inability to scale without hiring massive amounts of staff
Business Pain Points:
- 45 min average booking time
- High error rate in manual data entry
- No real-time inventory visibility
- Poor customer data retention
- Limited mobile accessibility for agents on the go
Our Solution
Platform Features:
- Automated booking engine integrated with major GDS
- Centralized CRM for high-net-worth individual profiles
- Real-time inventory and pricing sync
- Automated itinerary generation
- Mobile-first agent dashboard
Technical Performance:
- Page load time: 1.2s (target <2s) ✓
- API response time: 0.3s average ✓
- Uptime: 99.9% ✓
- Zero critical bugs post-launch ✓
- Handled Black Friday (15,000 concurrent users) ✓
Customer Satisfaction:
- NPS Score: 72 (industry avg: 45)
- 5-star reviews: 4,500+
- Repeat booking rate: 45%
- Customer support tickets: -60%
Results
ROI: 380% in 18 months
Key Metrics:
- Booking time: 45 min → 3 min
- Operational costs: -75%
- Staff productivity: +400%
- Revenue growth: +120% (new revenue stream)
Client Testimonial
“Squalltec transformed our business. What used to take 45 minutes now takes 3 minutes. Our customers love the new platform, and we’ve cut operational costs by 75%. The team’s expertise in travel technology was evident throughout the project. Best investment we’ve made.”
— CEO, Luxury Travel Company
Technology Stack Details
Frontend:
- React 18
- Next.js 14
- TypeScript
- Tailwind CSS
- Zustand (state management)
- React Query (data fetching)
- Framer Motion (animations)
Backend:
- Node.js 20
- NestJS framework
- PostgreSQL 15
- Redis 7
- RabbitMQ
- Elasticsearch
DevOps:
- Docker
- Kubernetes
- AWS ECS
- GitHub Actions
- Terraform
Monitoring:
- DataDog
- Sentry
- LogRocket
- AWS CloudWatch